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Enterprise Service Automation: Effective Management in the New Service Economy
from  Epicor Software Corporation

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Description:
With the resurgence of the service market sector, the need for value-added delivery of services to create competitive advantage has become increasingly important. Professional and embedded service firms are turning to technology to stay ahead and grow their business in this economy. This paper provides a comprehensive market analysis developed through a survey of technology decision makers in service-based organizations.

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